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Frequently Asked
Questions
Connection & Video
Do I need to install anything to use InplayStream?
My camera or microphone is not working. What should I check first?
We are in the room but one of us cannot see the other video. What should we do?
Do I have to click the camera button to start the lesson?
The call connects but sometimes freezes or drops. How can we make it more stable?
The page looks strange or something worked yesterday but not today. What can I try?
Can I use a VPN with InplayStream?
Do I need a newer device to run lessons smoothly?
Sound, MIDI & Lesson Tools
We hear noise or the piano cuts in and out.
How do I use the Whiteboard during lessons?
My MIDI keyboard is connected but I do not see keys lighting up.
I hear the student's keyboard and piano mic at the same time. How do we fix it?
What does the Metronome do in InplayStream?
How can I use the AI Practice Assistant?
InplayStream EDU
What is InplayStream EDU?
How do I join a workspace?
What roles exist in EDU and can roles change later?
How do homework assignments work?
How does the status change to Completed?
I finished the piece but the status did not change. What should I do?
Do students need an account for EDU?
Can a student be in multiple workspaces?
Practice Room
What is Practice Room?
Do I need EDU to use Practice Room?
Do I need a MIDI keyboard to use Practice Room?
How do I open my homework assignment in Practice Room?
What does “Completed” mean?
Why do I see “Log in required” in Practice Room?
What device works best for Practice Room?
Training Lab
What is Training Lab?
What modules are included in Training Lab?
What is inside Quizzes / Theory Checks?
How does Sight Reading work and what is it for?
What is inside Ear Training?
What is Kids Lab?
What activities are included in Kids Lab?
What is Piano Arcade?
What is Song Creator?
Can teachers use these activities as homework?
How do teachers typically use Training Lab with students?
How often should students use Training Lab?
What device works best for Training Lab?
Recording Lessons
How do lesson recordings work?
The call ended when I tried to start screen recording. What should I do?
Students, Plans & Support
Can I sign up with a university (.edu) email?
Do students need an account or password to join?
Why did my lesson stop after about 10 minutes on the free plan?
I see “Lesson time limit reached” and the page is blocked. What does this mean?
How can I get help with billing or technical issues?
Tutorials & Resources
Is there a YouTube channel with videos showing how InplayStream works?
Do you also have written practice guides and learning resources?
